We're here when you need usOur goal is to provide you an easy, safe and simple ordering experience. And while we believe strongly in the power of handwritten communication, occasionally it's best to use email or talk with a real person. So, if you're having an issue that needs immediate attention or if you just want to relay a concern or suggestion please don't hesitate to contact us using the form to the right. If you'd like to talk with us please call 800-817-8656 or locally at 206-347-2186. Of course, we'd love to hear form you via the US Postal service. Even we open the handwritten letters first. Please mail us at:
Handwritten Results LLC When you contact us, please be as specific and detailed as possible so we can solve your problem quickly and better understand your concern or suggestion. Thanks for being a client. We'll work hard to keep you happy. |
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Frequently Asked Questions (FAQs)
Setting up and Managing My Account
- How do I create my account?
- Can I edit my account information once the account is created?
- What should I do if I forget my password?
- Are there any password restrictions?
- How long will my messages, lists, and orders be saved in my account?
- What are the steps to creating an order?
- Do you save messages and lists to use later, or will I have to re-type and upload them again each time I order?
- How do I place my order?
- What format can I upload my mailing list?
- Can I send my mailing list files before placing an order?
- How can I check my order status?
- What should I do if I have any questions?
- Can my mailing list be removed after my order is completed?
- Is there a minimum order?
- Does Handwritten Results offer any volume discounts?
- What are my payment options?
- What will appear on my credit card statement?
- Can I get a price quote before placing an order?
- What are the shipping options that you offer?
- Can I use my own shipping account?
- Can you ship to a P.O. Box?
- Can I cancel or make changes to my order after it is placed?
- How can I get a refund?
- What type of quality guarantee do you offer?
- What are your terms of service?
- Are there any additional costs for uploading the files or design work?
- Do I have to re-create my order every time?
- Do you ship to addresses that are outside US?
- What do I do if I want some information regarding the job or the process?
- Do you have any referral programs?
Setting up and Managing My Account Q: How do I create my account?
To create a new account, just click the Register link in the upper right corner of the home page. We then ask for your name, email address (your account name) and a password. Check the box to show that you accept our Terms of Service, and click the Create Account button. Please remember the email address that you provide us, as it will be used to email your order confirmation, special offers, and further communication.
After you click Create Account, you will receive a confirmation message via email, which contains a link you must click in order to activate your account.
Q: Can I edit my account information once the account is created?
Yes. You must first login to your account. Once you login, you can edit your email address, password, shipping and billing address, and payment information.
Q: What should I do if I forget my password?
If you forget your password, click the Forgotten Password link below the login fields. On the following page, enter your email address. We will then send you an email containing a link for you to reset your password. For security reasons, we will never send your current password over email.
Q: Are there any password restrictions?
We require your password to be at least 5 characters. Please keep your password safe and secure.
Q: How long will my messages, lists, and orders be saved in my account?
Your account records and any information you have uploaded or entered will remain securely saved until you delete them or cancel your account. You can access this information from your My Account page.
Creating and Placing an Order Q: What are the steps to creating an order?
To begin the process of creating an order, click on the Get Started link at the top of the home page. Then follow the steps to choose your notepaper, personalize your message, add a return address, upload your mailing list and preview your note. Be sure to check the order summary that appears on the right side of this process as you go along. It summarizes the steps necessary to create an order.
Q: Do you save messages and lists to use later, or will I have to re-type and upload them again each time I order?
We save all your information so you can easily re-order or modify a prior order and create a new order. Of course, you can type everything again if you want, but you don’t need to with us.
Q: How do I place my order?
Once you have completed the steps of creating your order, you can checkout. Checkout asks for your shipping address and payment information. Once you have entered this information, you can review your order and click the Place Order button.
Q: What format can I upload my mailing list?
We accept a common tab-delimited file structure for your lists. We provide a template with all the necessary fields for your contacts that makes it easy for you to enter your contact information. Just upload your file in this format and then verify that we received the file on the following page. Once uploaded, you can also view and edit your mailing list under My Account.
Q: Can I send my mailing list files before placing an order?
You must have an account before you upload your mailing list. This protects your information and allows you to access the contacts for future campaigns. You can upload your files to your Handwritten Results account at any time during the campaign creation process.
Q: How can I check my order status?
At any time, you can login to your account and view a list of your jobs in progress that indicates the status of each job. Each time the status of your job changes, you will receive an email notification. So when your job ships, you will receive an email notification with a tracking number. If you have additional questions that cannot be answered by viewing your account information, email us at support@handwrittenresults.com.
Q: What should I do if I have any questions?
Your questions and feedback is very important to us. Please send all your queries to support@handwrittenresults.com. We will answer your questions as promptly as possible.
Q: Can my mailing list be removed after my order is completed?
Yes, you will be able to delete your mailing list any time. However, if you would delete your mailing list and would like to use the same mailing list for a future order, you will need to upload the mailing list again.
Q: Is there a minimum order?
The minimum order size is 100 pieces. You may purchase less than 100, but the minimum charge will be for 100 notes.
Q: Does Handwritten Results offer any volume discounts?
If you have an order over 5000 notes, please contact us for a quote.
Payment Q: What are my payment options?
We accept all the major credit cards: Visa, MasterCard, American Express, and Discover. Sorry, but we do not accept personal checks.
Q: What will appear on my credit card statement?
Any charges from Handwritten Results will show up as Handwritten Results.
Q: Can I get a price quote before placing an order?
Yes, you can surely get a price quote before placing an order. We have a standard pricing structure that will guide you through the process and provide you with a quote, depending on the size of your order.
Billing/Taxes Q: When will my credit card be billed?
Your credit card will be billed as soon as the order has been placed.
Q: Do I have to pay sales tax on my order?
Sales tax will be charged only on orders shipped to Washington state.
Shipping Q: What are the shipping options that you offer?
All our packages are shipped by FedEx.
Q: Can I use my own shipping account?
No, at this time you cannot use your own shipping account.
Q: Can you ship to a P.O. Box?
Unfortunately, since we ship all our finished notes to you via FedEx, we cannot ship to a P.O. Box. Please use a street address when entering your shipping address.
Turnaround time Q: What is the turnaround time for a particular job?
Turnaround time begins as soon as the order has been placed. We handcraft every order per the customer's specifications. We take pride in our work and pay great attention to details. We make every effort to make sure your project is well done and free from errors. Our turnaround time can be anywhere up to 30 days.
Q: Does turnaround time includes shipping time?
Yes, our turnaround time does include shipping time.
Cancellations/Refunds Q: Can I cancel or make changes to my order after it is placed?
No, unfortunately, once you place your order, it cannot be changed. Therefore, please be careful to double-check your requirements before you confirm and place an order. We want you to be 100% satisfied in the end, so if you have any questions, please contact us prior to placing an order.
Q: How can I get a refund?
If you ordered any standard, non-customized products, then please contact us directly for either a replacement or refund within 30 days of our shipping date. If you ordered products that required ANY customization or were special-order items, unfortunately we cannot offer a return due to the highly unique nature of our products. Your messages and contacts are unique to you, so please be careful and check any custom orders for accuracy. All sales are final on custom products that accurately reflect your order information. No returns.
Q: What type of quality guarantee do you offer?
We offer a 100% satisfaction guarantee on the quality of our work. If you notice a quality issue relating to the custom writing, paper, or envelopes please contact us here with the specific details including order number, your concerns, number of notes, and how we can contact you. Please remember that someone handcrafts each custom note, and variations in writing style, spacing, and layout are all part of the value of a handwritten note. If you ordered products that required ANY customization or were special-order items, unfortunately we cannot offer a return due to the highly unique nature of your order and our products. Your messages and contacts are unique to you, so please be careful and check any custom orders for accuracy. All sales are final on custom products that accurately reflect your order information. No returns.
Q: What are your terms of service?
You can see our terms of service here.
Security Q: How secure is the website? Do I need to worry about any security issues?
Any information shared with Handwritten Results will be strictly confidential and will not be shared with any third parties except when required to fulfill your order. We also use SSL encryption, the industry standard used by banks, to protect the transmission of personal data sent between your computer and our servers.
General Questions Q: Are there any additional costs for uploading the files or design work?
There are absolutely no extra or hidden charges. The product price is fixed, and there are no additional fees.
Q: Do I have to re-create my order every time?
You can view and re-order all your previously placed orders. You do not need to re-design or re-create your order every time you want to place one.
Q: Do you ship to addresses that are outside US?
Currently, we do not offer shipping to addresses outside United Sates, but because of the popular demand, this may change in the near future.
Q: What do I do if I want some information regarding the job or the process?
If you have any questions, feel free to send us an email at support@handwrittenresults.com. We are pleased to answer all your questions and will make sure that you receive a prompt response.
Q: Do you have any referral programs?
We are planning to establish an Affiliate Program in the near future. If you are interested in participating in the Affiliate Program, please contact us at info@handwrittenresults.com.